A few days ago my ultra camera stopped detecting motion in places that it previously picked up for about a month. The motion detection and smart phone alerts have progressively gotten worse since noticing there was a problem. I have moved the camera to a lower position, deleted and added the camera several times after taking the battery out, and restarted the base station. Nothing has helped. I loved this camera when I got it but this system went downhill real quick.
Oh ya just wanted to add, good luck with customer service. make sure to take a day off before you call so you have time to wait for them to call you back and then proceed to troubleshoot all the steps you've already done before you called.
Thank you for your response. I have tried this, and tried deleting and resending the base station as well since my last post. I think I have isolated the major problem to motion moving away from the camera which hasn't always been the case. when I got the camera everything was great but when I started noticing the problem it was when people were leaving my house. they could walk all the way down the driveway, which is 5 feet away from the camera, and the camera did not detect any motion. I even lowered the camera height in hopes this would increase detection but that hasn't helped. now I can walk out my front door, walk straight through my yard all the way to the street and the camera does not pick up any motion. However when I turn around to walk back inside from the street the camera finally picks up motion and sends me an alert.
I am currently on call with support and have been waiting for an hour.