Arlo Ultra secure free trial

[Delicate]

I have installed Arlo ultra 4 Cameras and hub. I am in Arlo secure free trial plan. The system is working fine for me. Though i granted access to my partner , she is not able to see the cameras in her account. My dashboard and her dashboard are different, I get feed in my dashboard and she get library in her account. What to do to have the same version?

[StephenB]

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@Delicate wrote:

My dashboard and her dashboard are different, I get feed in my dashboard and she get library in her account. What to do to have the same version?

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Is this backwards?  Normally the primary account sees Library and the newly created friend account sees Feed.

[Delicate]

Yes,  So is it abnormal?

[StephenB]

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@Delicate wrote:

Yes,  So is it abnormal?

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It is unusual for the primary account to have "Feed" and the friend account to have "Library".

• What version of the app is she running?
• Does she have any Arlo cameras onboarded in her account? (not the cameras you are sharing with her).