Arlo Ultra batteries not charging past a certain point
Currently the only option to charge the batteries is the camera and the supplied power cable; both the solar and dual ultra charger are on pre-order.
Yes, seems that its a tempature thing. Yesterday I left the camera charged for hours and not only did it stop at 56%, it remained there. I attempted to remove the battery and even tried to use another camera.
However, this evening I plugged the camera back in and weve passed 56%, currently at 63%. Although it seems to be temporarily solved, additional investigation is needed by Arlo..
Make sure the contacts are clean. I'd try a different charger to see what happens (only 5v is needed for the indoors chargers). Just to be clear, you've tried different cameras and swapping batteries around, right?
That said, while I appreciate the support from the community, Im forced to return my Ultra system. To be honest, any response from Arlo couldve prevented this. I understand they may not want to solicit false hope as to a solve day, but ownership of the issues wouldve saved me my sanity.
When you say only 1 camera will charge out of the 4, are you seeing any error messages or does it just show the camera is charging but the percentage doesn't go up?
This isn't being reported as a widespread issue and i've not been able to personally replicate any issues with charging Ultra.
I have the original arlo and 2 arlo pro systems. I purchased the ultra system on day 1 it was available. Its a complete mess. It comes with 1 magnetic charger. Its bad enough that I have to move the mag charger every single day to a new camera or 2 to keep them charged, but its so time consuming to get them to charge. 99% of the time I havce to remove the battery, put it in another camera and cross my fingers that it will charge. The one I am trying to charge today had 65% charge. Put the mag charger cable on it and it dropped to 62%. So I tried putting in all the other cameras and at this point it shows its charging but its losing charge. Yes, I know that It may start charging correctly at some point or if I plug it into yet another camera It may decide to charge, but Its rediculous. I regret buying these.
I'm curious if you turn them off to charge. I have 5 and waiting for them to start selling them again but all 5 charged right up and I kept one on a magnetic mount to use as a charger in the house during bad weather until the chargers are out. In good weather I use the indoor charger and extension cord to charge them in place but I always turn the cam off during charging and have not had any issues so I'm curious. Not many times all cams would have an issue.
I've charged the Ultras without turing them off with no problem.
I suspect that the charger the OP has is somehow defective since it happens on all cameras. Open a case with support:
If the charger is plugged in and shows in the mobile app that the charger is connected, you shouldn't be seeing the battery level deplete. It sounds like you're seeing this on multiple cameras? Please let me know if you're still experiencing this behavior and I will help connect you with the support team.
When I use the provided charger the app showed charging; regardless of how long they plugged in the battery wouldnt go pass 56% and on some batteries/ cameras it would never leave 0.
I wish I could provide additional insight but Ive since returned the cameras and Im waiting for the impending fix.
While I haven't tried it, I would think that any USB charger of ~2 amps would work fine. The issue of the cable is something we can't really test but you can try cleaning the contacts to see if that makes a difference.
Just another user like you. I'm retired IT.
Again, I haven't tried it but I would think virtually any recent charger, including the one from a Pro camera, would work. It just needs 5v at ~2 amps. Lower won't hurt, just might take a bit longer to charge.
Once you experience the faster charge rate you will never go back. Turns a quirky, sometimes difficult system into something spectacular.
Apple 10W USB Power Adapter Wall Charger A1357 for iPhone, iPad, and iPod