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Aspirant

Arlo Ultra and Argentina

 

I bought Arlo Ultra (1 Camera). I can not activate the free annual subscription. The kit will be used in Argentina, but I am Spanish and I have a Spanish credit card. Any chance of overcoming this ARLO trap?

 

Model: VMS5140 | Arlo Ultra 1 Camera Kit
Message 1 of 8
Guru

Re: Arlo Ultra and Argentina

You did buy a system with a base, right? The camera has to connect to an Ultra base.

Message 2 of 8
Aspirant

Re: Arlo Ultra and Argentina

Exactly, base and ultra camera
Message 3 of 8
Guru

Re: Arlo Ultra and Argentina

So, what's the problem? We need details.

Message 4 of 8
Aspirant

Re: Arlo Ultra and Argentina

The problem is that I can’t actívate the one year free suscription because I’m trying to set up in Argentina, and the country is not in list. i’ve payed whith an Argentinian credit card, and any problem with that?
I also have an spanish credit card to try with a new suscription, but I don’t know if that will work.
Message 5 of 8
Guru

Re: Arlo Ultra and Argentina

I think you're stuck...

Message 6 of 8
Community Manager

Re: Arlo Ultra and Argentina

Marcelodanna,

 

Subscription plans are not available in some countries. For a list of countries where subscriptions are available take a look here, any new additions will also be added here over time:What are the available Arlo subscription plans and how much cloud recording is available?

 

There is no way to activate a subscription plan for a country outside of the eligible list.

 

JamesC

Message 7 of 8
Highlighted
Aspirant

Re: Arlo Ultra and Argentina

You can try to subscribe using a VPN so the arlo subscirption page will assume that your are from, say, USA.
Give it a try and let us know if this work for you.

Good luck!
Message 8 of 8