Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Ultra Microphone says connecting

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Aspirant
Aspirant

When clicking on the microphone all I get is the “connecting” Circle and can’t connect at all to talk to the other person in the front door. How do I get my two-way mic to work?

Model: VMB5000 | Arlo Ultra SmartHub
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Aspirant
Aspirant

I'm having that exact same issue - I just got my cameras two days ago & noticed I'm unable to speak/hear when I press the mic - just the "connecting" which takes a long long time. 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Is this occurring on the web portal or Arlo app?

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Aspirant
Aspirant

Neither work - app just cycles and says connecting and on the web is says failure to connect.

Model: VMB5000 | Arlo Ultra SmartHub
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Aspirant
Aspirant

Yup - my older version Arlo Pro2 worked but mic was a bit weak. You can hardly hear when people talked to you and visa versa. It's unfortunate we spend a lot of money on this product and it's below standard. It's not worth the money. 

Model: VMB5000 | Arlo Ultra SmartHub
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Arlo Moderator
Arlo Moderator

Does this occur on mobile data as well?

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Aspirant
Aspirant

Yes, can't connect using mobile data as well.

Model: VMB5000 | Arlo Ultra SmartHub
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Arlo Moderator
Arlo Moderator

@SassyS

 

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

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Aspirant
Aspirant

I have rebooted my internet router several times and restarted my arlo ultra smarthub serval times as well. I have turned on/off my internet and tried my mobile service to see if that would work and no such luck. I still get the connecting cycling icon. I have turned off the 'reduce wind noise' functionality to see if that would help and it didn't. If I'm lucky I will get the mic icon once or twice and when I press on it the connecting icon pops up again and won't connect to a live feed.

Model: VMB5000 | Arlo Ultra SmartHub
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Arlo Moderator
Arlo Moderator

Have you tried to reboot the camera by removing > Re-Inserting the battery?

 

You can also try to remove the camera from Settings > My Devices > Re-add it. Make sure to add the camera back to your modes if applicable.

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Aspirant
Aspirant

Yes and yes. I've tried everything under the sun. I will try to delete the smarthub again and re-install to see if that will work but it didn't the first time I did it. So we shall see. I'll have to return in a week or two if this continues - it's just not worth my time, money and effort.

Model: VMB5000 | Arlo Ultra SmartHub
Discussion stats
  • 10 Replies
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