When clicking on the microphone all I get is the “connecting” Circle and can’t connect at all to talk to the other person in the front door. How do I get my two-way mic to work?
I'm having that exact same issue - I just got my cameras two days ago & noticed I'm unable to speak/hear when I press the mic - just the "connecting" which takes a long long time.
Yup - my older version Arlo Pro2 worked but mic was a bit weak. You can hardly hear when people talked to you and visa versa. It's unfortunate we spend a lot of money on this product and it's below standard. It's not worth the money.
I have rebooted my internet router several times and restarted my arlo ultra smarthub serval times as well. I have turned on/off my internet and tried my mobile service to see if that would work and no such luck. I still get the connecting cycling icon. I have turned off the 'reduce wind noise' functionality to see if that would help and it didn't. If I'm lucky I will get the mic icon once or twice and when I press on it the connecting icon pops up again and won't connect to a live feed.
Have you tried to reboot the camera by removing > Re-Inserting the battery?
You can also try to remove the camera from Settings > My Devices > Re-add it. Make sure to add the camera back to your modes if applicable.
Yes and yes. I've tried everything under the sun. I will try to delete the smarthub again and re-install to see if that will work but it didn't the first time I did it. So we shall see. I'll have to return in a week or two if this continues - it's just not worth my time, money and effort.
I have and worked with them on several issues besides the mic. No solution yet. The case will remain open for seven days but will see if they find a solution. I'm not too optimistic about it.
Tray-C - good luck with this. I have placed a ticket number with cust. service already on this issue. Let's see if they can find a solution. I still can't get my microphone to work on my iphone arlo app.