Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Ultra Im getting The Device Failed to connect

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TeslaDriver
Aspirant
Aspirant

Hi,

 

For the past 2 weeks my 1 of 3 Arlo Ultra Camera Stop working. No Livestreaming talked to support via online chat. Troubleshoot the camera But still no fix . Chat support created Case Number: 41599728 for me April 16, 2020. But still now no update from Arlo Suport team. 

 

Today my 2nd camera stop working with the same problem with my 1st camera.  

Please check the screenshot. 

 

Thanks

Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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JamesC
Community Manager
Community Manager

TeslaDriver,

 

This could be due to an issue with the signal strength. The first camera in your screenshot shows that camera is less than full signal. How far away is this camera from the SmartHub?

 

Jamesc

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