Re: Arlo Ultra 2 Way Audio stopped working.
The Arlo Ultra Camera transmit audio stopped working recently, perhaps as a result of the latest Smarthub firmware release. I have 3 separate base stations. Every camera on all 3 Smarthubs has the same symptom. After pressing the live stream (incoming audio works) and then the microphone icon, it will display "Connecting..." for 10-15 seconds then says "Connection failed, press this message to try again". Repeated attempts don't help. This capability used to work fine every time. Now it doesn't work at all. Resets do not fix it. I would bet that this is a new thing that broke when the last Smarthub firmware release came out. Anyone else have this issue? Can you please check your systems? Any fix for this coming?? Thank you
I am experiencing the exact same thing.
I have the Pro 3. It's stuck on "connecting" even with cameras right beside the base station and I have a strong internet connection.
Regardless if your cameras are not recording during those times, it shouldn't affect your push-to-talk function. I wasn't able to replicate the issue on the Arlo app on both iPhone and Android and on the web client on your computer as the push-to-talk feature works fine and connects.
You can try to remove the battery from your Ultra camera and re-insert them to see if that helps.
No worries. Since you've done all the troubleshooting steps, I would suggest to contact the Support Team so they can further investigate your issue. You will find several options for contacting support in the provided link.
I have 10 Arlo ultra cameras. For 2 months now they have not been recording leaving my home and family at risk. Arlo does not care one bit. They acknowledged they caused the issues and it is an "ongoing problem" that their programmers are trying to resolve. I spent countless hours with level 1 & level 2 support before they finally admitted the issue was of their doing. Now all I get is excuses about how they are working on it. They won't allow you to speak to anyone about your customer service concerns above a "supervisor". I got the name of the supervisors 2 managers, but you are not allow to talk to them about your concerns. I have over $2,000 in Arlo Ultra equipment and they could care less about my concerns. If my company had systems issue affecting our customers people would be working on it non-stop and it would be resolved in a day. I just want to make sure anyone visiting this forum thinks LONG & HARD before spending the kind of money these cameras cost. I was their biggest fan until one day they all stopped recording. Now 2 months later and I have $2,000 dollars of worthless plastic and microchips and can't keep an eye on my 12 year old during these scary pandemic times when my wife and I are fortunate enough to be working all day. This will be discussed with the corporate office if I can find a way to reach someone, and will be the focus of my lawsuit if something isn't resolved soon. If you buy this product you have been warned that someday you find that their firmware updates leave you completely vulnerable. Check the forums, this is not the first time their firmware updates have left people stranded. Apparently they don't do adequate testing of their updates, then can't figure out how to resolve the issues they create. Wish I had looked at the forums prior to purchasing this product.
I've had the same problem on of my problems is that the 2-way audio doesn't work I can speak to them but then I cant hear them speaking back. my wifi is excellent we have 1gig, cameras are getting about 50 up and down. so I don't know what's happening. also, I select motions for people only. but then I get motion from cars.
Another thing is that my cameras are very bad at detecting motion. many times I walk past towards the activity zones but I don't get a notification.