Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Ultra 2 Camera Kit Charging me for "Free 1 Year Subscription".

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adrian90210
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Follower

I purchased the Arlo Ultra 2 Camera Kit that comes with a "1-Year Free Smart Subscription". When I called support because the option to activate the free subscription wasn't available on the app, they said I would have to sign up for the subscription, pay monthly, and that I would be reimbursed each month for being charged and that's the only way they can do it. I was reluctant about it because I had a bad feeling, but I trusted them. Well, I was charged 8-days ago and no refund. Is this a scam that Arlo is doing to get $$ from their customers and lying about the "free subscription" plan?

 

My case# is: 41306000

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JamesC
Community Manager
Community Manager

adrian90210,

 

I've escalated your support ticket for further investigation. An agent will reach out to you with an update shortly.

 

JamesC

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