Arlo System suddenly stops recording without any changes done!!! Again the third time in a row within a couple of days I have to setup my entire Arlo system consisting of several Arlo ultra and older Arlo cameras (more than 10 cameras)n it always costs me around 5 hours to setup and synchronize the cameras.
it really sucks and no one of the support team takes care of this bad software!!! I spent almost 3000 euros for the system - this is total ripoff
This is hardly normal so would seem to be a local issue. Have you forced closed the app and reopened it as well as tried a web browser? What are the LEDs on the base showing when "offline"? Have you tried rebooting the router and base, in that order?
I tried everything: de-installing and installing the app; turning off/on base station/router; I had checked for new firmware, etc...; important to know is that the cams are NOT offline - they still work (I do have Ultra and older ones; altogether 12); when this incident occurs they always loosing some settings and they do not record anymore (without changing anything at my settings & recording plan); I also have valid subscription plan (smart Elite & Premier & elite); the only way to bring it back is full reset the base station and to add each cam again; first time this situation occurred was may , 14th
jguerdat, this is hardly normal ? Have you tried support ? Where have you been ? This started with the April 27 firmware update and has flooded this forum ever since. Support has been no help to anyone and the firmware update that just came out to address this is still an unknown as a fix. Even with instructions that didn't work it took 6 tries just to get it to download and some still haven't been successful. Hardly normal is right though.
Has anyone received any resolution to this. Customer support is an absolute joke. I am so ready to throw this crap in the trash and report them to the BBB. $2,500 for this POS only to throw it in the trash because it is absolutely useless. I will be blasting my feelings out to every social media platform I have and writing horrible reviews for it every where I see it online. I would never recommend Arlo to anyone after the absolute horrible experience I have had with these clowns. Crying shame because it was such a great system for 6 months until it totally crapped out and quit recording.