Arlo Fire Detection in Australia

[theanets]

Hi, 

does the community know when Arlo Fire Detection - recently announced by Arlo - be available in Australia ? 

I have lodged a request with Arlo on 30 Jan to ask when - still waiting for an answer. 

An Australian tech podcast advises this new facility should be available now.

I subscribe to the Arlo Secure Plus monthly plan at approx $A18 per month, have both Ultra and Pro5 cams, and, use the Arlo App along with online login.

Thanks - theanets 

[StephenB]

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@theanets wrote:

An Australian tech podcast advises this new facility should be available now.

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So does the Arlo website.

Are you not seeing it in your smart detections?

• https://kb.arlo.com/000063503/What-is-Arlo-Fire-Detection-and-how-do-I-set-it-up

[theanets]

Thanks - but I have actioned each of the suggestions to access Fire Detection over the past week - nothing. I have the Arlo Secure App and "Fire" is not shown. Maybe I have to reset the app - which may be the only way ?  

Just hope that all my camera setups would not be lost if I delete the app and start again ?  

[StephenB · Accepted solution]

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@theanets wrote:

Thanks - but I have actioned each of the suggestions to access Fire Detection over the past week - nothing. I have the Arlo Secure App and "Fire" is not shown. Maybe I have to reset the app - which may be the only way ?  

Just hope that all my camera setups would not be lost if I delete the app and start again ?  

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Instead, I suggest contacting support (via the support center in the app).