Arlo Base Station VMB5000r4 Corrupted SD Card

[Asclepius]

Hi there,

I have had this base station for over 2 years. The Micro SD card I have used to record the events are stored at the bottom of this base station.

About a week ago, I began to receive error messages the micro SD card was corrupted. I replaced it with a new card over the weekend and again the error message continued. 

This lead me to believe it is not the micro SD card that initially had failed. But I dont know what the problem is. I would very much like to continue to have the ability to record locally.

Has anyone else experienced this recent problem?

thanks,

Eric

[ArloCustomer99]

Exactly the same issue for me.  It started after I subscribed to Arlo cloud storage. 

[StephenB]

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@ArloCustomer99 wrote:

It seems related to cameras that have a cloud plan.  I signed up for cloud storage with Arlo Secure and that's when the problem started. 

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It's pretty clear that this was a result of a bug in a recent firmware update.  It's reported by users w/o a plan, as well as users with a subscription.

[Old-dirty]

Can confirm. I’m not on any plan and am also having the same issue. 

i do however, have cameras that came out post push to subscription (ultras) that don’t have free cloud storage. 

[JamesC]

A firmware fix to resolve this issue is currently slated to be released very soon. I will provide an update here in the community once this firmware release is available.

JamesC

[JamesC · Accepted solution]

New firmware has been released resolving this issue. Your base station/SmartHub should have automatically updated and received this firmware overnight.

Please test again and list us know if you are still experiencing an issue.

JamesC