Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo App update Lost Mode - Armed - record video button grayed out

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Chrisk2
Apprentice
Apprentice

I did a arlo app update on iOS and I can no longer get to the “record video” button on the motion rule.  The radio button is set to do nothing (things are still recording) but I can’t change the duration or on motion after the update.  
This is on iPad and iPhone.

4 REPLIES 4
Chrisk2
Apprentice
Apprentice

What happened in the app - can’t set recording time or motion just set to do nothing.

7FE79182-632F-44CF-9A56-2046DE7FF3FF.jpeg

JamesC
Community Manager
Community Manager

Chrisk2,

 

Check your subscriptions to make sure the camera is still participating in your Arlo Smart plan. You can do this by logging in to your Alro account and navigating to Settings > Subscription > Manage Cameras

 

JamesC

Chrisk2
Apprentice
Apprentice

James,

 

my subscription is good till November.  All of my cameras were removed from the subscription.  I did not do this.  Why were they removed?

 

Do I need to check this daily?

JamesC
Community Manager
Community Manager

Chrisk2,

 

No, this isn't something you should expect to do daily. Did moving the cameras back to active resolve the issue?

 

JamesC

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