Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 2 Replies
  • 2152 Views
  • 2 Likes
  • 3 In Conversation
HB9EYP
Star
Star
I have 4 x Ultra and 2 c Pro2 connected to my smart Hub. All cam have 2 bars wifi connection = good coverage. Only 1 cam keeps connecting and disconnecting when I attempt to local stream 4K. I have max 2 cam with 4K local streaming or only that one. Always the same: it connects and stream for 3 or 4 sec in 4K, then disconnect and reconnect... I tried permanent power and battery mode. No change.

Anyone having same issue?
2 REPLIES 2
Mjbeuke
Apprentice
Apprentice

When I first bought my 2-camera kit one of the cameras was doing this same thing.... After half a wasted day diagnosing and testing it I finally brough the kit back to BestBuy and got another one.... The second kit both cameras worked.

 

It may just be a bad hardware situation

JamesC
Community Manager
Community Manager

HB9EYP,

 

Try swapping the location of the camera that is dropping connection with a camera that works without any issues. This will allow you to see if the problem is with the location of the camera or the camera itself.

 

JamesC

Discussion stats
  • 2 Replies
  • 2153 Views
  • 2 Likes
  • 3 In Conversation