Arlo|Smart Home Security|Wireless HD Security Cameras

Activity zone not acting as expected, or ignored

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For the past few weeks my cameras have not been honoring my Activity Zones. I see there are a number of posts about this and was wondering when a fix will be deployed?

 

I have the elite subscription plan, have tried deleting and re-adding my cameras, restarting the base station.. nothing works! Keep receiving unnecessary push notifications. 

 

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Model: VMB5000 | Arlo Ultra SmartHub
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Still having issues. This has not worked. Noting this causes battery drain and frequency of needing to recharge batteries is much more than expected. I understand there is a need to fine tune alerts but not sure if activity zones help or hinder

... I was up a ladder again yesterday
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From what I can see basically you can’t have any plant life in front of your cameras because every time the wind blows you’re going to get an alert. I have plants way outside the activity zone, but every time they move even just a little I’m alerted. Very frustrating. I need to move the cameras down low I think and just focus them on an area near entrances with absolutely no plants anywhere in the frame. Basically this means smart alerts are useless to me.
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Is there any updates on this issue and likely to be resolved?
Model: VMB5000 | Arlo Ultra SmartHub
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Aspirant

Do you have your camera plugged into AC ?

 

According to the Arlo Ultra User Manual (page 70): Connecting your camera to the Arlo Solar Panel (sold separately) to charge the battery does n’t provide AC power. To use activity zones and CVR, you must plug the camera into an AC power outlet.

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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I have a Pro 2 camera with a solar charger. The activity zones work as long as the sun provides enough power. If you look at the camera in the app you will see if the lightninhg symbol is accross the battery symbol. If so the zones are active.
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMB5000 | Arlo Ultra SmartHub
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Have you considered swapping those two cameras ?

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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I have placed the Ultra cameras where I need the wider field of view. Which is a different complaint because the Ultra does not give the 180 degree view like they advertise. The really big problem is that ultra cameras ignore activity zones completely and react to any movement even though they are on AC power. I wonder if the reason is that the firmware does nor recognise that AC is connected.
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Apprentice
Apprentice

This is from Arlo's website..Screenshot_20200524-124320.png

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Luminary
Luminary

@Onegr8dane 

What @rdegraci2020  was saying is that a solar panel is not ac power even if your seeing the charging bolt. It must be plugged into a AC outlet or need subscription. 

Model: VMB4540 | Arlo Pro 3 SmartHub
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All 5 of my arlo ultra cameras are AC powered and have the multi cam elite subscriptions applied. My activity zones are still being ignored.
Model: VMB5000 | Arlo Ultra SmartHub
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Hi

My cameras are not plugged into AC, or solar. I am running completely on battery and trying to use the activity zones to reduce spurious alerts to a minimal level. This tactic is to save battery and get the battery life as advertised, and to get meaningful alerts. It seems misleading if activity zones do not work on ultra wide angle or only work on ac when it is It is advertised as battery powered

These are my original purchase cameras less than a year old. Based on the forum responses it is a common issue So I am not sure it is an issue with my specific ultras

Very frustrated !
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@CarloCMB wrote:
My cameras are not plugged into AC, or solar. I am running completely on battery and trying to use the activity zones to reduce spurious alerts to a minimal level. This tactic is to save battery and get the battery life 

Local activity zones don't need a subscription, but do need the camera to be on AC power (not battery or solar).

 

Cloud activity zones do require a subscription - when working properly they will reduce recordings and notifications.  But they won't save battery life.  The cameras are doing the same work, whether the zones are used or not.

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I am experiencing the same issue with 2 Arlo Ultra cameras, both with wired connections, and both have the Arlo Smart Premier subscription active. 

 

Similar to others experiencing the issue, I have deleted and recreated activity zones, have tried creating new modes, none of which has been effective. 

 

Firmware is 1.070.50.3_216_cfb9b8d on both, and I have one H6 and H7 HW versions.

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice

Is it just me or has anyone seen improvement over the past couple of days.

 

I have walked around outside my activity zone without any alerts.  Now granted, it hasn't been windy in a number of days so the flag that is in the view of my camera has had minimal movement.

 

Just checking to see if anyone else has seen an improvement.

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Alerts, NO.

Recording each time, YES....

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Perhaps Activity Zones are fixed now because I have noticed to not get notified  for movement outside the zones.  I do like however that the recording is still made for motion outside the activity zone, since I think it is important to have a record of any motion within the field of view. 👍

 

Also I noticed now that I get a white-box around the Person or Vehicle that the Camera detects. I like this new feature that Arlos has added. 😀

 

 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice

@rdegraci2020 

 

Are you seeing the white box around the phone notification?  If so that is normal as I have always had that.  

 

As for capturing video outside the activity zone that is what I don't want because it kills the battery.  To truly have a 4K camera recording at best quality the battery life is not good if you have an active area such as I do in front of the house.  I have angled the camera as best as I can to only capture the area I want but I don't want anything outside of my activity zone being recorded.

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I hope Arlo engineers are able to only 'record' what is inside the activity zone, that would be great.  I am happy with getting no notifications for what is outside the activity zone (even though the whole field of view is recorded).

 

You have a good point about battery life.  I plan to power all my cameras using 30 foot Ultra-compatible AC charging cables and 5V 2.1A power adapters. It looks like I can thread the cables between the sliding sills of the windows  (without drilling holes through the walls) and there are power outlets within 30 feet of the camera positions.

 

 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice

The other day I posted that I thought the activity zone issue was resolved.  Well I was wrong, today and into tonight we have a some light wind that has been blowing up my phone with alerts and recordings.  Below you will see my Activity Zone setup, and a few examples of videos from tonight, this is really frustrating for me because my battery is already down to 85% it would have been much lower by the time I normally wake up but I couldn't sleep and checked my phone and was greeted with over 80+ alerts and videos.

 

You can see a video of a few of my recordings.

 

Activity Zone.JPGAlerts.JPGBattery Level.JPG

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Exact same issue since 3 days!
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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I am having the same issue. I have the camera continually picking up vehicles outside of the zones.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Virtuoso
Virtuoso

Hi @Danjnr One question, what is your field of view set at for the for the Ultra camera?  120, 155, or 180?

 

Thanks!

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Virtuoso
Virtuoso

Hi @Tech-D Your Arlo Ultra system is still going to record all motion within the field of video of the camera regardless,

 

But what the activity zone definitions does is set an area that you will only receive alerts for on your lock screen.  If motion happens outside of the activity zone it is still recorded to your cloud library just not alerted on your phone screen.

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Can someone from Arlo please explain how this actually works????

 

I set an activity zone, however I continue to get notifications of things outside of the zone. 

I DO NOT WANT TO BE NOTIFIED OF EVERY CAR THAT DRIVES PAST MY HOUSE!!!

 

How can such a simple feature be so difficult to configure.

 

I set the activity zone, what happens on Arlo's end. Is it managed via the base station, or from the cloud? I'm assuming Arlo is using machine learning to determine people/animals/vehicles and probably also the activity zones?

 

I've spend hours on Support chats to get nowhere, I just want it to work as described. How hard can this be, really??

Model: VMC5040 | Arlo Ultra Wire-Free Camera