Arlo|Smart Home Security|Wireless HD Security Cameras

Activity zone not acting as expected, or ignored

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I have read the posts about activity zones not working and not found my problem.

My cameras  and base are up to current firmware shown in post by James.

I have set my Ultra camera to 180 degrees and the activity zone as shown in the photo.

However, whenever the wind moves the bush in front of the camera, which is outside the activity zone, the camera starts recording and I get a notification. It is as if it ignores the zone.

My expectation is that movement is only registered when inside the marked zone.

What is wrong?

Video mode 180, zone 1 setVideo mode 180, zone 1 set

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Community Manager
Community Manager

Onegr8dane,

 

I'm working with the development team to investigate reports of this issue. I will reach out to you in a private message to gather more information.

 

JamesC

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It turns out that all three of my Ultra cameras have the same issue. They don't react to movement in the activity zone, but reacts to movement outside the zone.

On tha camera I have in my carport I deleted the activity zone completely and now get bombarded with notifications of busses and trucks in the road. When I walk out my driveway I get no notification. Only if I swing about 6' closer to thet camera does it send a notification. The sensitivity is set to 95%.

Something seems very wrong with the Ultra cameras motion detection algorithm. I hope Arlo fix it soon, or I will have to find another solution.

 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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I can confirm this behavior with my Ultra camera. A notification and recorded video on a person walking in the street which was at the very top of the camera view, well out of the activity zone. 

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I have this same issue and it’s really disappointing....it’s the whole reason I paid $1k for these cameras. The camera in my front yard has an activity zone covering the walkway from my mailbox next to the street all the way to my front door. I have this walkway set as an activity zone, and all smart notifications set to on, and after having multiple deliveries since installing my cameras I haven’t had one notification or recording of anything, or anyone that has crossed my activity zone. On the other hand, the camera in the backyard where I have dogs has no activity zones and only has smart notifications set to other motion so it doesn’t capture footage of my dogs all day long STILL sends me notifications all day long stating “person, motion” detected in backyard. I don’t understand why one camera works overtime when I have it set to not work so much and the other camera is set to capture everything and doesn’t capture anything.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Same issue here, have redone the zone multiple times, am still getting motion detections on passing street traffic. See attached setup
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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