Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo ultra motion being picked up outside activity zones, gate post labeled as "person"

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I have read the posts about activity zones not working and not found my problem.

My cameras  and base are up to current firmware shown in post by James.

I have set my Ultra camera to 180 degrees and the activity zone as shown in the photo.

However, whenever the wind moves the bush in front of the camera, which is outside the activity zone, the camera starts recording and I get a notification. It is as if it ignores the zone.

My expectation is that movement is only registered when inside the marked zone.

What is wrong?

Video mode 180, zone 1 setVideo mode 180, zone 1 set

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Community Manager
Community Manager

Onegr8dane,

 

I'm working with the development team to investigate reports of this issue. I will reach out to you in a private message to gather more information.

 

JamesC

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Aspirant

Two points I need assistance with please.
1-I have set the activity zones on my cameras but the cameras are still picking up and recording movement outside of these zones.
2-a camera keeps picking my drive gate post up as a person, is there any way around this?
Thanks in advance

Model: VMB5000 | Arlo Ultra SmartHub
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It turns out that all three of my Ultra cameras have the same issue. They don't react to movement in the activity zone, but reacts to movement outside the zone.

On tha camera I have in my carport I deleted the activity zone completely and now get bombarded with notifications of busses and trucks in the road. When I walk out my driveway I get no notification. Only if I swing about 6' closer to thet camera does it send a notification. The sensitivity is set to 95%.

Something seems very wrong with the Ultra cameras motion detection algorithm. I hope Arlo fix it soon, or I will have to find another solution.

 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Danjnr,

 

1 - Can you provide a screenshot of your Activity Zones?

2 - Is there a person anywhere in the image when this happens? How often does this occur?

 

JamesC

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I can confirm this behavior with my Ultra camera. A notification and recorded video on a person walking in the street which was at the very top of the camera view, well out of the activity zone. 

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I have this same issue and it’s really disappointing....it’s the whole reason I paid $1k for these cameras. The camera in my front yard has an activity zone covering the walkway from my mailbox next to the street all the way to my front door. I have this walkway set as an activity zone, and all smart notifications set to on, and after having multiple deliveries since installing my cameras I haven’t had one notification or recording of anything, or anyone that has crossed my activity zone. On the other hand, the camera in the backyard where I have dogs has no activity zones and only has smart notifications set to other motion so it doesn’t capture footage of my dogs all day long STILL sends me notifications all day long stating “person, motion” detected in backyard. I don’t understand why one camera works overtime when I have it set to not work so much and the other camera is set to capture everything and doesn’t capture anything.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Same issue here, have redone the zone multiple times, am still getting motion detections on passing street traffic. See attached setup
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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Aspirant
Arlo does not respect my activity zones. I continue to receive notifications of movement anywhere within the camera’s range instead of only the smaller activity zones.
Model: VMB5000 | Arlo Ultra SmartHub
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Tutor

Hi there!

 

I have 4 arlo ultra cameras around the world and an arlo subscription. Since last week the activity zones of the cameras have stopped working, loggin every single movement, resulting in hundreds of notifications and daily flat batteries.

 

It looks like this co incited with an issue that was going around earlier, where cameras needed to be added to the subscription via the Arlo portal (ridiculous this can't be done via the app.) 

 

I have already removed the battery from each camera

reset the cameras

reset the base base station. 

 

It is driving me bunkers, whist I am paying for this service. Are there any solutions out there for it or does have anyone have the same issue?

Model: VMB5000 | Arlo Ultra SmartHub
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Guide
Guide

Same here. The activity zones don't work anymore. Crap.

 

Also, the cameras stop recognizing movements/stop recording several times a day. I have to reboot the smart hub to get all cameras recognizing movements again. A couple of hours later one (or sometimes two) camera stops recording, then I have to reboot again. The system has so many flaws. 

Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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Add me to the list of customers with this issue. I recently purchased this camera, after making my decision based on reviews a few months back. Obviously, had I revisited immediately beforehand I would have been discouraged with some of the issues I am seeing now in relation last firmware upgrade.

 

All of that being said, yes, I too have a zone setup that is not working. I'm getting recordings on passing traffic outlining the zone (my yard, driveway). I'm on a corner lot, so there's cars coming and going. Recordings out the rear-end.

 

Thankfully from the SMART alerts, most of those are silenced since I've enabled on alerting on people. However, even with that, the motion detection is too late. Anywho, another issue for a different thread. Thanks in advance for making this a priority that will certainly benefit all of us. Old and new.

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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This is just another Activity Zone thread because Arlo hasn't seen fit to solve the problem with the previous kazillion complaints.

 

Over a 10 hour period today I had 199 videos saved to my library because of an American flag that is out of the activity zone (the activity zone has been set and reset numerous times). I know that it's the flag causing the recordings because over several weeks I've run tests where I take the flag down and the spurious recordings stop. Below are a few images to demonstrate the issue. I have had a similar issue with another camera capturing vehicles driving by that are way out of the activity zone and in theory out of range of the camera.

 

Mods - please don't suggest I contact customer service because I've long since given up on getting a meaningful response from Arlo. This is clearly a known problem and has been going on for me and many others for many, many months. I'm surprised that I'm even posting this because I haven't found it worthwhile to post on numerous other issues (thankfully many others do a great job of outlining a lot of Arlo issues).

 

Why does Arlo not want me to fly a flag without the frustration of their useless recordings?

Arlo Garage Flag Capture 20200512.JPG

 

I've recreated and changed the activity zone numerous times but it doesn't help. The flag does NOT reach into the activity zone when the wind blows.

Arlo Activity Zone Capture 20200512.JPG

 

This is a screen shot of the library. It's not legible it just demonstrates the volume of recordings.

Arlo Library Capture 20200512.JPG

Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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I have tried rearranging the activity zones many times to no avail. I am attaching a pic of one of the two cameras that are having issues. We live near a semi-busy rural road. It can be seen in the background of the pic. Both cameras' motion detection unnecessarily activates probably 30 times or more throughout the day. Most (all?) times it activates when a vehicle passes by. Larger vehicles seem to cause this more often. We have tried shrinking the activity zones until they are 50', 70', or more from the road. This seems to make absolutely no difference. I have read about the IR signature of large vehicles tripping the motion sensor. Is that what is likely happening here? Is there no way around this? Still on the 1 year free trial of Arlo Smart. 3 cameras total. All attached to solar panels. VMB5000r4 base. I will post a pic of the second & third cameras if the system allows me to. Thanks for any advice.
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Apprentice
Apprentice

Can someone assist in looking at the following video and tell me what I might be missing.  I have a rule for our front camera to ONLY "Detect Motion" sensitivity is set to 80%.  Yesterday I went to my phone around 5pm and found that I had 151 motion alerts for our front camera.  I can't understand why this is happening, I don't get as many alerts on our back camera.  The only thing I can think of is that the front camera is catching motion outside of my activity zone like our Flag.

 

Any help will be greatly appreciated..

 

You can watch the video here:

https://www.youtube.com/watch?v=pibVsYX1Pks&feature=youtu.be

Model: VMB5000 | Arlo Ultra SmartHub
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My situation is very similar to yours and we have the flag in common as I posted here - https://community.arlo.com/t5/Arlo-Ultra/Activity-zone-not-acting-as-expected-or-ignored/m-p/1761452... . Perhaps the flags will give Arlo a clue to work with. With the street being so close do you also get false alerts when a truck goes by?

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Arlo Ultra picking up motion outside of multiple activity zones. How do I limit / reduce alerts I do not need. Eg reflections. Trees shaking in wind etc. Any suggestions ?
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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@CarloCMB 

You can eliminate a lot of miscellaneous notifications by going to

  • Settings
  • Smart Notifications
  • (choose a camera)

Then for each camera uncheck 'All Other Motion'. That should leave notifications for People, Vehicles, and Animals assuming you have those checked. The recordings will still be in your library but the notifications should stop.

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Apprentice
Apprentice

I hope you are reaching out to each one of us that posted here.  Especially me since I was the one who started this thread...

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Apprentice
Apprentice

I have "All Other Motion" disabled and that hasn't help with the notifications.

 

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Activity zones are pretty fundamental functionality for a camera system... it should work! Please Arlo give this some priority. Its hard to recommend a system that gives so many false positives.
Model: VMB5000 | Arlo Ultra SmartHub
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I’ve been having the same issues. Activity Zone feature has not been working for some time. I get many notifications for vehicles passing in front of my home that are not part of the zone. Please let me know when a solution/fix/update can be expected.
Model: VMB5000 | Arlo Ultra SmartHub, VMC5040 | Arlo Ultra Wire-Free Camera
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I have the same issue.  I two Arlo Ultra cameras that detect and alert on motion that is well outside of the activity zones I've setup.  This is very annoying.  Basically at this point I just have to turn the cameras off most of the time because there are hundreds of spurious motion alerts.  This is an expensive system and it doesn't work as advertised by Arlo.  I'm disappointed.  Someone in Arlo support please look at this issue.

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I have the same problem. I’ve had it before a few months back but it “magically” fixed itself.  Now the problem is back. What’s the point of setting up activity zones if you still get notified of all activity in the entire cameras field of view?

And wouldn’t it be more user friendly to have the smart notification settings in the device settings and not in the general settings?

 

I’ve been highly frustrated with the Arlo system. It’s not cheap and I expect it to simply work, but it’s not stable. 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
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Aspirant
Aspirant

Hi JamesC,

 

I'm also experiencing the same issue, all my activity zones are no longer being honored. Is there any updates on the issue? Receiving quite a few push notifications.

 

 

 

 

Model: VMB5000 | Arlo Ultra SmartHub