Arlo|Smart Home Security|Wireless HD Security Cameras

Activity Zones not working - Arlo Ultra

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SRDoddy
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Aspirant

Model VMS5340

 

Hi,

I am trying to set up my activity zones but cannot get them to work. I am subscribed as Smart Premier which means they should work without the camera being connect to AC power. 

I have read others posts where users have unsubscribed & then re-subscribed to get then to work. I have tried this but it makes no difference, I am getting notifications constantly for activity outside my activity zones. 

Any help much appreciated. Thanks

16 REPLIES 16
WilDavies
Aspirant
Aspirant

I’m having the same problem. I’d like notifications to be limited to people on our porch, so I’ve created an activity zone only on the porch to no avail: I still get notifications for people on the sidewalk and vehicles passing on the street. Then I tried smart notifications, eliminating everything but people. I continue to get vehicle notifications passing on the street. Finally I’ve lowered the sensitivity drastically. None of this steps seemed to have helped very much. 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
JamesC
Community Manager
Community Manager

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.

Davisa55
Aspirant
Aspirant
Having issues with the activity zone. I set it up but it keeps recording everything. The firmware is up to date and I have restarted the device. Thank you!!!
Model: VMB5000 | Arlo Ultra SmartHub
S_A_M
Aspirant
Aspirant

Yeap. Similar problem here. Brand new system. Days old. Firmware UTD. Complimentary Arlo Smart Premier subscription seems to be in order and I'm still getting the screen warning (triangle with exclamation mark) and the "AC power has been disconnected from your Arlo device. Activity Zones are currently disabled." warning when you click on it. Many hundreds of notifications for activity outside the zones and pretty abysmal battery life later I'm begining to think this was a bad idea.

Model: VMB5000 | Arlo Ultra SmartHub
JamesC
Community Manager
Community Manager

A recent update was deployed to the Arlo cloud that should address the accuracy of Activity Zones. This should improve accuracy by more reliably sending notifications only when motion occurs within defined zones. More work is being done to improve the behavior of Arlo Smart notifications and to fix the Activity Zones error that some users are seeing when not using an AC adapter (battery only). Stay tuned for future updates.

 

JamesC

FUSIBLE
Initiate
Initiate
I keep getting Notifications outside my zones. It’s frustrating to say the least. I’ve tried everything recommended here. Nothing seems to work.
WilDavies
Aspirant
Aspirant

I recently tried activity zones again and so far the result is encouraging. 

Model: VMB5000 | Arlo Ultra SmartHub
dcfox1
Master
Master

Same here. Not perfect but better then it was for a while. 

Moliver
Aspirant
Aspirant
I am having the same issues. Smart notifications seem 100% ineffective and smart zones the same. Has any found a repeatable fix for this?
Model: VMB4500 | Arlo Pro/Pro2 Base Station
WilDavies
Aspirant
Aspirant

My problem with Smart Zones has disappeared. I assumed the cause was a software update. You might want to try a restart of all components while making sure you have the latest software. Wish I could help more.

Model: VMC5040 | Arlo Ultra Wire-Free Camera
GuybrushThreep
Aspirant
Aspirant

JamesC, I just purchased 4 Arlo Ultras and my Activity Zones aren't working.  I come here and everyone has been having this issue...so why should I not send these back right away?  I live on a busy road and a car passes every minute.  Its not workable.  Seriously, WTF?

Model: VMC5040 | Arlo Ultra Wire-Free Camera
FUSIBLE
Initiate
Initiate
What I ended up having to do. I had to redraw the same activity zone twice and that stopped the random cars setting it off.
Model: VMB5000 | Arlo Ultra SmartHub
SRDoddy
Aspirant
Aspirant
We had the same issues and 4 months of frustration with their so called customer services and me up and down ladders
The product is all undeveloped Over priced hype just don’t work as they promise (one thing you need to trust is a security camera)
Lucky I purchased through amazon sent back and got a refund
Model: VMC4030 | Arlo Pro Wire-Free Camera
GuybrushThreep
Aspirant
Aspirant

Thanks for this suggestion but unfortunately it didn't work for me.  Considering a return which is disappointing.  I don't want to know every time a car goes by or my neighbor takes out their trash.  How can they sell this with a feature that just doesn't work? 

Model: VMC5040 | Arlo Ultra Wire-Free Camera
XDT
Aspirant
Aspirant
JAMES C. This is going to be the FASTEST return in history. Spent my Saturday trying to set up a Zone on each outdoor camera. It DOESN'T work. I could just turn off notifications, which would basically defeat the purpose of security cameras, BUT THIS KILLS THE BATTERIES. Fix this now please.
Model: VMB5000 | Arlo Ultra SmartHub
Davisa55
Aspirant
Aspirant
I am still having the same issues the activities area doesn’t work and now I have noticed that my camera isn’t recording at night. It stops around 11 pm every night. I have the same unit up north and don’t have a problem. It goes off all night recording a fly. PLEASE HELP!!
Model: VMC5040 | Arlo Ultra Wire-Free Camera
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