Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Tutor

Activity Zone not working

Hi,
Activity Zones in my Arlo Ultra is not working. It keep sending a notifications from out of zone. It keep sending and sending because of that battery reducing down and down. I think I have set the activity zone properly but still keep send and recording out of zone. Is there any thing I need to do more to setup it properly or its camera fault? I have one year smart subscription. It suppose to send motion dection only from activity zone, isn't? Can anyone please give a suggestion regarding activity zone settings.
Thank you.
Message 1 of 10
Community Manager

Re: Activity Zone not working

Hemanta,

 

When motion is detected, your camera sends video to the cloud for processing to determine if motion occurred in the Cloud Activity Zones that you created. When your camera is operating on battery power, you might notice your battery depleting more than usual even though you don’t have many recordings in your library.

 

The accuracy of the activity zones could be impacted by the positioning of the camera. Could you provide a screenshot from your cameras perspective showing the activity zones you've created? This might help us better understand the issue.

 

JamesC

Message 2 of 10
Aspirant

Re: Activity Zone not working

I'm experiencing the same exact problem. And I have the zone setup correctly but the vehicles being seen from my porch camera are
showing up when they're definitely in a zone.
Model: VMS5240 | Arlo Ultra 2 Camera Kit
Message 3 of 10
Tutor

Re: Activity Zone not working

I tried like by repositioning camera, changing activity zones, changing wide, etc but still sending and recording from out of zones. I read many post from this forum. And tried all those. But didn't work so I post this post to know is there any new way to work activity zone correctly?
Thank you.
Message 4 of 10
Tutor

Re: Activity Zone not working

Still my camera sending notifications from out of zone activity. About 80 in one day. Battery gone down 30% in two days. Any solution? Or am I using old software? Do I need to update my camera software? How do I know whether my camera is updated or not?
Previously, I had other brand wireless camera but that camera didn't have activity zone control so I bought this ultra? Is there any other solution that I can fix my activity zone in my camera? How do I know whether my camera is updated or not with latest software update?
Thank you.
Message 5 of 10
Community Manager

Re: Activity Zone not working

Hemanta,

 

This latest firmware update had fixes addressing the accuracy of activity zones.

 

Your camera will automatically receive new firmware updates. Information on the latest version can be found here: Arlo Ultra VMC5040 - 1.070.41.1_80_9996bd9 - 15th July 2019

 

You can check to make sure your camera received the latest version by logging in to your Arlo account and navigating to Settings > My Devices  > select your Ultra camera > Device Info

 

JamesC

Message 6 of 10
Tutor

Re: Activity Zone not working

Hi James,

Thank you for your reply.

I checked my camera software. It is updated with new update that you send to me. But still its keep sending motion detection notification from out of activity zone. I have setup activity zone upto my drive way. But it still sending from out of activity zone. I tried to change activity zone many times like rectangle, triangle, zigzag etc but still sending out of zone.

I have selected all motion alerts in smart alerts. Is that impact on motion activity zones. What motion alerts will receive from -All other motion? How do i do any other things to make accurate activity zone control? Any thing that i missed in my settings? I want to make it accurate beacuse my battery down to 10% within 6 days because of many alerts and also when alerts receive , i have to look each and everyone; which one is the person, which one is inside my drive way? which one is outside? So, Any thing that i missed in my settings? 

Thank you.

Message 7 of 10

Re: Activity Zone not working

Hey been on phone with Arlo for over an hour on july 26,1019 and they don’t know when a fix is coming. All they know how to say I’m sorry for the inconvenience but don’t offer any resolutions at all. But they haven’t pulled the ultra cameras off the shelf they still selling systems that don’t operate the way they were designed to. It’s a shame!!!!! Almost a ripoff!!!
Message 8 of 10
Apprentice

Re: Activity Zone not working

I also have been trying to use activity zones to better effect with no joy.

 

I have an Arlo doorbell and an Arlo Ultra above the door. I would like to use the Ultra light as a substitute PIR for the door. Reason being we have a path with high traffic across the front of the door so I want to restrict motion detection to people at my door and also have the ultra set to use the light when dark.

 

I have set this up on the Ultra with a motion detection zone at the door and the light comes on and motion is recorded. Problem is that it is still triggering outside the zone when people walk along the path.

 

I assume the camera light should onl come on if motion is triggered by the zone?

 

Message 9 of 10
Community Manager

Re: Activity Zone not working

Late last night , a back end fix went out to address this issue. Please test activity zones again to see if you still experience the same behavior.

 

Thank you,

JamesC

Message 10 of 10