ARLO ULTRA VCM5040 Dead

[Sith77]

Hello, I have 4 Arlo Ultra Cameras 2 where always plugged in and they are the ones that still work. The other two don't work anymore at all, I have tried everithing

With Battery/Without

Changed Adapters

Changed Cables

Synced...

Nothing works, the Cameras are totally dead. No lights, no charging, no connection.

SN: 5GG3977LA0D57

SN: 5GG3977XA0CB8

[StephenB]

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@Sith77 wrote:

Hello, I have 4 Arlo Ultra Cameras 2 where always plugged in and they are the ones that still work. The other two don't work anymore at all, I have tried everithing

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Did you try swapping the batteries with the cameras that are working (that is missing from your list).

[Sith77]

No that I have not tried. I will do so... however, the cameras should work without the battery inside when they are plugged in, I tested that with the working ones. The blue light comes on right away when they are pluged in without the battery.

[StephenB]

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@Sith77 wrote:

however, the cameras should work without the battery inside when they are plugged in,

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I agree that they should.  If something's wrong with the charging circuitry though, they might not (but still work with a fully charged battery).

You could also try a reset (holding down the sync button for around 15 seconds).

[Sith77]

I will have access to the working ones tomorrow and will do the tests with the battery...

For now holding down the reset button for 15 seconds did nothing.

[Sith77]

I have now tested with working Arlo Ultra (plugged in) batterie and charger. 

I have found that the Battery on the Working Arlo Ultra was empty -> hence was not charging. The Arlo only worked because it's was plugged in. So using the 1% charged battery from the working Arlo in the ones that don't work did nothing. And using the same charger as the working Arlo also did not bring it to life. 

I have now 4 Arlo Ultra Cameras

2 Are Working because there where and are always plugged in. Batteries on them are booth seam to be nearly dead fully charged = 1%.

2 Are completly dead and batterys are also dead. 

Unfortunately the warrany on them is expired, so I probably have to trash them....very disapointing.

Btw: I also have 4 Arlo Pro 2 Cameras that work like a charm with no problems at all...

[StephenB]

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@Sith77 wrote:

I have now 4 Arlo Ultra Cameras

2 Are Working because there where and are always plugged in. Batteries on them are booth seam to be nearly dead fully charged = 1%.

2 Are completly dead and batterys are also dead. 

Unfortunately the warrany on them is expired, so I probably have to trash them....very disapointing.

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Are you charging them with Arlo cable(s) and charger(s)?

[Sith77]

I have two genuine cables/adapters and one set that is not from Arlo with longer cable. However only one camera the one that works with the 1% Battery was plugged in to the (not Arlo Adapter). And that camera still works.

[StephenB]

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@Sith77 wrote:

I have two genuine cables/adapters and one set that is not from Arlo with longer cable. However only one camera the one that works with the 1% Battery was plugged in to the (not Arlo Adapter). And that camera still works.

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Running the camera and charging the camera are two different things.

It might be worth trying a different charger.

[PaullyDB33]

Hi, I have the same exact issue with the same exact camera. My single camera went dead after less than one year. I'm wondering if you have found a solution? I've even purchased a new battery and that didn't work. I don't want to have to purchase a new replacement camera either. 

[StephenB]

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@PaullyDB33 wrote:

My single camera went dead after less than one year. 

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If you purchased less than a year ago, then it is still under warranty.  So contact support (using the app), and get a warranty replacement.