Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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VCG Guide
Guide

AC power disconnected, activity zone disabled.

Since update to app on 3/20/19. The guest app says AC power disconnected, activity zones disabled with a triangle icon. The main app works fine. Both are rev. 2.7.3-25566. I have hooked up the charger, it goes away. Disconnect charger it comes back. Batteries are 80% charged. Uninstalled the guest app and reinstalled, no good either.
Message 1 of 10
Apprentice

Re: AC power disconnected, activity zone disabled.

This is normal behaviour.
Activity zones (and CVR) are only available when ac powered, as the higher power requirements would deplete the battery quickly.
Message 2 of 10
VCG Guide
Guide

Re: AC power disconnected, activity zone disabled.

I don't have this problem with on my phone. Only on my wife's phone ,the guest account. 

Message 3 of 10
VCG Guide
Guide

Re: AC power disconnected, activity zone disabled.

I'm still have the same problem.
I have uninstalled and reinstalled the primary and guest accounts and still the guest account has a triangle (AC power disconnected activity zone disabled). I do have activity zones set up on primary account, it is not an option available to modify on guest account.
Message 4 of 10
VCG Guide
Guide

Re: AC power disconnected, activity zone disabled.

Still waiting for  a solution...?

Message 5 of 10
VCG Guide
Guide

Re: AC power disconnected, activity zone disabled.

Still waiting for  a solution...

Message 6 of 10
VCG Guide
Guide

Guest account problems

Does anyone else have a (yellow triangle explanation point) on guest account, that says, (AC power disconnected, activity zone disabled)  

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 7 of 10

Re: Guest account problems

Repeated here:

 

Re: AC power disconnected, activity zone disabled. - Arlo Communities

 


My Arlo hardware: Q Plus, Pro 2, Security Light
Message 8 of 10
Aspirant

Re: AC power disconnected, activity zone disabled.

Same problem here, although not limited to guest account. I don't know why activity zones would be deactivated because it's on the battery. It's supposed to run on the battery.
Message 9 of 10
Guru

Re: AC power disconnected, activity zone disabled.

Battery operated zones are only available when subscribing to Smart.

Message 10 of 10