cameras saying inactive need subscription

[peterpuntrello]

Dear Arlo I have never been so frustrated with a company. Your whole customer support is non existence even after a purchased a subscription for a camera so I could speck to support: you still cant talk or get your bot to put me through to a live person 

I have 3 base units

Two were bought with free cloud recordings and have worked fine.

Now on one of my bases one of the 5 cameras is saying inactive need subscription and on the 2nd base both of the cameras saying need subscription.

Why?

[BrookeN]

You have the unlimited camera plan. Which of your cameras is saying that it does not have a subscription?

[Emora6025]

My cameras keep on going off and on is saying but I do not have account and I’m trying to sign up. Need help.

[StephenB · Accepted solution]

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@Emora6025 wrote:

My cameras keep on going off and on is saying but I do not have account and I’m trying to sign up. Need help.

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If you installed the cameras, then you do have an account.

If you are wanting to purchase a subscription, then try logging into my.arlo.com on a PC (NOT your phone or tablet).  If the cameras are shared with you (that is, you have a "friend" account), then make sure you are getting the plan using the primary account (where the cameras were installed).

But first check that you are in a country where Arlo offers subscriptions:

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available