Zero duration recording and no live streaming

[Arlouser121622]

One of Alro Ultra 2 camera has zero length recordings. It detects motion and leaves 0:00 length clips. I cannot view live any more. I took the camera and did all troubleshooting- remove, factory reset, add - multiple times with no luck. I tested all this right next to the base station. Therefore it is not signal issue.
I saw the discussion with the exact symptoms but it was closed with no resolution. I wonder others still have this same issues. All firmwares are up to date. This is very frustrating.

[jguerdat]

Use Settings, Support, select your camera model and start the process for a possible RMA under your 1 year warranty.

[Arlouser121622]

Thank you for the reply. Unfortunately I bought it more than a year ago. Do you think it is a hardware issue?

[StephenB]

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@Arlouser121622 wrote:

Unfortunately I bought it more than a year ago. Do you think it is a hardware issue?

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It could be. Other things you might try:

• reseting the base (requiring you to re-onboard all our cameras)
• adding local storage, and see if the recordings are also 0 length in the local storage

[Timothyloves]

I have the same problem

[Arlouser121622]

I will try resetting the base when I have a chance later. There are 7 cameras that are installed around the house and I have to drag my ladder out.

I actually use local storage. The zero length clips appear in the local storage only and, I think, it does not even go out to the cloud. The zero length clips are not listed in the Cloud.

Thank you again!

[Arlouser121622]

One more thing to mention.
Those zero length clip actually contains 1 second of video.

[Arlouser121622]

I reset the base and added cameras.  But this did NOT do anything.  Same behavior - no live view and 0:00 recording.