VMB5000 base station library

[Pattikakes]

 Whenever I try to see video recordings in the library I get this message "There was an error obtaining your library.  Arlo team is working on this issue.  Try again."  This has been going on for several months now.  I have tried numerous things to get it working again to no avail, am now convinced that the statement I receive is a lie, and am wondering if I missed something about a change along the way!  Are they forcing me into a subscription?

[jguerdat · Accepted solution]

Nope. If you eject the drive for viewing on a computer do you see the recordings?

Worst case, although a PITA, removing the hub and its associated cameras and starting fresh has been known to fix this.

[Pattikakes]

Thank you!  Using the PITA method cured the problem.