Unable to play locally stored videos

[BK86]

Hello community. I have local storage activated and a formatted SD card installed. My issue is intermittent where sometimes I can view recorded videos on the app but then other times I get an error message ‘videos stored are not available please check your connection settings’ but nothing has changed from when I previously could view them? Any help much appreciated 

[StephenB]

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@BK86 wrote:

but then other times I get an error message ‘videos stored are not available please check your connection settings’ 

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Is your phone connected to your home wifi when you see this error?

[BK86]

Hi Stephen, thanks for the reply.

yeah I’m connected to the same wifi network. Additionally, sometimes I get the notification that the camera has detected motion but then no video shows up on the local recordings? 

[alex_loo]

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@BK86 wrote:

Hello community. I have local storage activated and a formatted SD card installed. My issue is intermittent where sometimes I can view recorded videos on the app but then other times I get an error message ‘videos stored are not available please check your connection settings’ but nothing has changed from when I previously could view them? Any help much appreciated 

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are you on subscription?  is your app showing "library" or "Feed"?  What app version are you using?

Do you have any recent changes/update to your ARLO setup?

Alex

[StephenB]

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@BK86 wrote:

yeah I’m connected to the same wifi network. Additionally, sometimes I get the notification that the camera has detected motion but then no video shows up on the local recordings? 

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How often is this happening?

Are you seeing any indication of network issues (corrupted recordings, or problems when livestreaming)?

[BK86]

It’s happening regularly. I haven’t been able to view locally saved videos for the past two days. The videos aren’t corrupted, it just looks like an issue with access. Could it be something to do with a router setting? I have no issues with live streaming, and the system is recording to the SD I just can’t view recorded videos on the app, but have been able to at times? 

[StephenB]

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@BK86 wrote:

Could it be something to do with a router setting?

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Hard to say.  Have you tried rebooting the router and the smarthub?