Unable to customize alert sound

[nmjones]

I uninstalled my Arlo Secure app to get rid of my fingerprint sign in because I no longer wanted to sign in that way. It worked but I also lost my customized sounds for when I receive an alert on my camera. I have allowed notifications but don't get the option to customized the sound notification. I've done this before. I can't figure out what I'm doing wrong now.

[ShayneS]

@nmjones 

Is this with an Android device?

[nmjones]

Yes. Samsung Galaxy S23. I'm beginning to think it has something to do with the phone/software and not the app. I'm running into the same issue with another app.

[ShayneS]

@nmjones I believe you should be able to adjust the tones natively from the phone. I know the Arlo app does not support this change natively. 

[nmjones]

Yes. You are correct. I've tried selecting notifications from the Arlo App which sends me to "GO TO SETTING" selection. From there I'm not given any options to customize the sounds. I also tried going to the phone settings menu and selecting the app from there to select notifications. Same uncustomizable options. I'm not sure why I no longer get the customizable options. All I did was delete the App and reinstalled without the fingerprint security.

[ShayneS · Accepted solution]

@nmjones 

On your phone settings, Can you try navigating to Settings > Apps > Arlo Secure > Notifications > Select Notifications > Sound > Change sound > Save.

[nmjones]

Thank you for your reply. Earlier today I got so intent in solving this issue that I started changing all kinds of settings on my phone. Some I knew probably had nothing to do with the issue. Then I uninstalled and re-installed the Arlo app and oddly enough the option I needed for sound customization showed back up. Its working now. Here's the path for the options on my phone: Settings > Apps > Arlo Secure > Notifications > Notification categories> Notifications> Sound >  The "Notification categories" option was not there. It is now. I have no clue why it was missing before. Thank you again for the reply.

[ShayneS]

@nmjones Mystery solved : ) 

Let me know if you have any other questions.