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Ultra has lost local 4K after subscription

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  • ‎2024-09-08 01:13 AM
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Kwep
Follower
Follower
‎2024-09-08 01:13 AM

I have lost 4K local recording option to SD card.

After subscribing to plan the 4K option under video settings has changed to 2K.

 

yet a flag comes up after subscribing highlighting that I can record 4K locally.

 

brand new account, factory resettled whole system 

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  • ShayneS
    Arlo Moderator
    Arlo Moderator

    @Kwep 

     

    Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2024-09-10 10:28 AM

@Kwep 

 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

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