Ultra 2 not connecting to homekit

[scorpio11101983]

When I try to pair my brand new Ultra 2 hub to HomeKit, I get an “Unable to add accessory. This accessory cannot be used with HomeKit. I’ve tried everything I’ve read online and nothing works. Customer support seems to be vacant. 

[scorpio11101983]

Attaching screen shot of error. 

[JamesC · Accepted solution]

scorpio11101983,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[scorpio11101983]

That seems to have resolved the issue! Thank you.

[Haydizl]

Im having this same problem .if i got through homekit to add it it tells me it is not compatible .if i got through the arlo app to connect it it just constantly says “connect to bridge” and nothing ever happens.please help

[JamesC]

Haydizl,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC