Ultra 2 camera to replace an Ultra that got dropped...

[LynP]

I picked up an Ultra 2 on eBay to replace an Ultra that was dropped. Just received it today, and there are two issues: 

1. The mount will NOT come off. I have tried twisting, pliers, cursing... And nothing worked.

2. I don't see the release button on the case bottom to press in order to change the battery. There is a metal screw of some sort where the white push button should be.  

Obviously, I can't be specific about the model version etc, because I can't get the darned camera out of its housing.

I have attached pictures. Does anyone have any thoughts? 

[StephenB · Accepted solution]

You purchased a camera that has the integrated "total security mount".

There should be a security key included in the packaging - if for some reason the seller didn't include it, you can use a 2 mm hex wrench.

Also, there is an install guide that shows how to release the camera from the mount:

• https://downloads.arlo.com/en-us/support/docs/total_security_mount_vma5100.pdf  

[LynP]

Thank you so much for this info.  Can I assume that I can remove the camera from this housing and place it in a standard housing?

[StephenB]

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@LynP wrote:

Thank you so much for this info.  Can I assume that I can remove the camera from this housing and place it in a standard housing?

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Yes.  If you have the standard size battery, then you'd get this:

• https://www.arlo.com/en-us/accessories/VMA5202H-10000S.html

 Or upgrade to the XL battery if you like:

• https://www.arlo.com/en-us/accessories/VMA5202H-10000S.html

Note the XL requires the screw mounts, it's not compatible with the magnetic ones.