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Ultra 2 camera issues...
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I purchased an Arlo Ultra 2 camera and, after receiving it discovered it requires an Arlo base station for operation. Apparently Arlo has no base stations available, although Amazon has them refurbished at TWICE the price. I attempted to return this item, which led me through a maze of online chats, giving me information I had already read on the website. I called the phone number listed at the end of the "chat" and was asked to enter a passcode, which I don't have. Frustrated? Oh, yes...
My camera info: Ultra 2, model VMC5040, serial # A4341A7UA3483
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Did you purchase this through Arlo?
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Yes, I purchased this on Jan 22, 2022 from the Arlo website. Order # was:
10293672
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Thanks,
When did you purchase this camera?
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As stated in the previous reply, I bought this camera on Jan 22, 2022
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I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42918792
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