Ultra 2 and Pro 3 Floodlight cameras - installed hub, hooked up 4 Ultra 2s to hub and 2 Pro 3 flood

[fengshuikb]

Installed a hub, 4 Ultra 2s to hub, 2 Pro 3 floodlights directly to wifi, and wireless doorbell with chime to wifi.  So hub blinks off and on blue, then amber, then solid blue, then repeats itself again and again.  The Arlo app on the apple phone shows camera pictures, then some freeze, can't change them, some cameras disconnect, then reconnect, the hub does the same.  Do a factory reset, remove all devices, then re-install  everything, and everything repeats the same stuff mentioned above.  This happened at 2 different installations.  Both locations have good wifi, and have the right uploads and down load speeds.  India tech support was not much help, cut off 3 times, heavy accents, hard to communicate with, told me stuff I already knew.   Any ideas?

Thanks,

Feng Shui

[jguerdat]

It may be poor connections between the hub and cameras. What is your house construction? Stone, brick and stucco seem to be the worst at blocking signals. It could also be wireless devices interfering with the signal so look for anything near the cameras and hub.

[StephenB]

---

@jguerdat wrote:

It may be poor connections between the hub and cameras. 

---

@fengshuikb:  A couple of suggestions on this.

1. if the hub is close to your router, you can assume that the bandwidth to your home wifi is similar to the base.  Then you can run speedtest (using the ookla app) on your phone at the camera location.  The upload speed is what matters, not the download.
2. If you have an Android phone, you can also install a wifi analyzer app (there are many useful free ones).  That will show you the signal strength of the base and router near the camera location, and also give you some clues on possible wifi interference.

[fengshuikb]

Upload speeds are at least 16, but at three different homes is strange.  So I install the hub, then after 2 cameras installed things start to happen. (Arlo Ultra 2s).  The clients have mesh systems Also a window pops up saying do you want a software upgrade, we say yes then a 2nd window pops up saying not available.  Why is the Arlo app requesting a software up-grade then it says it is not available? 

[jguerdat]

I suppose the update issue could still be related to poor connections. Bring a camera closer to the hub to see if it then works.