SD card compatibility

[AdamG5]

I’ve just purchased a new 128GB SDXC card for the smart hub base station and the app is saying the SD cannot be used, any ideas as to why? 

[StephenB]

Did you try formatting it from the app?

Can you post a screenshot of the error you are seeing?  

Also, if you can connect it to a PC, it'd be worth seeing if you can both read and write to the card.

[jguerdat]

In addition, Arlo will only use the first partition on the drive so if there are multiple partitions, which are common with some vendors. A small partition that has manufacturer utilities stored may be the issue since Arlo requires at least a 16GB drive/partition. Use a computer to delete all partitions and then format it in the hub.