Plan question

[rhutterr]

I have been paying monthly for a plan but apparently a legacy plan  How do I contact support to change over

[StephenB]

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@rhutterr wrote:

I have been paying monthly for a plan but apparently a legacy plan  How do I contact support to change over

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First, is there a reason you need to change?  (Would it be cheaper???)

Second, you shouldn't need support for this.  Log into my.arlo.com on a PC, and you will be able to cancel the old plan and subscribe to a new one.

• https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

[rhutterr]

I am paying but no videos are being stored. Is it because I am in a legacy plan. ?

[StephenB]

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@rhutterr wrote:

I am paying but no videos are being stored. 

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Are the cameras listed in your subscription plan?

Have you tried making a manual recording while livestreaming?

[rhutterr]

All my cameras were on my plan

im thinking of canceling my plan and starting new one

not sure of how to do a manual recording 

[StephenB]

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@rhutterr wrote:

not sure of how to do a manual recording 

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With the Ultra 2, you'd first need to make sure 4K livestreaming is disabled.

Then livestream the camera by pressing the play icon in the middle of the image.  You'll see a target icon (solid dot surrounded by a ring) in the bottom center of the video.  Touch it, and the center will turn red (and it will start recording).