No recording available

[Thereza]

Hi there,

just wondering if anyone is having the same issue. I have 2 old Arlo cameras that have been working fine for 6 years. Purchased another Arlo ultra 2 camera and for this camera only I can only get notifications on my phone of the motion but there is no recordings at all.

I don’t have any subscription . Tried to contact support but they only indicated that I have to pay subscription to access videos.

can anyone explain what is going on?

cheers

[StephenB]

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@Thereza wrote:

I don’t have any subscription .

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And that is why you aren't getting recordings. 

Legacy cameras were sold with 7 days of free cloud recording, which Arlo still provides.

Currently sold cameras (starting with the Ultra back in 2018) don't have this feature, and require a subscription to get any cloud storage.

Do you have a smarthub (VMB4540 or VMB5000)? Or is your base a VMB4000 or VMB4500?