Live stream and cloud problems continue to increase

[cypress708]

• PC based live stream is inoperable since November 2023; the sound still works, but the image is still.  
• Live stream problems have migrated over to the smartphone app circa late February 2024. Live stream is accessible 50 percent of the time or less, and often requires multiple attempts to login before success. 
• When a motion event triggers, the live stream will not open on the PC (since Nov '23) or smartphone (since Feb '24).  Live stream seems disabled to all cameras on the system during motion events.  I can only view the event in the library after it has ended
• Events recorded to the library take 5 minutes or more to post after the end of the event.  
• Record for fixed length of time setting will not record the full selected time interval.

[ShayneS]

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.