Arlo|Smart Home Security|Wireless HD Security Cameras
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IP address is registered so no access to any subscriptions as I'm a user abroad

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  • ‎2021-12-21 10:50 AM
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Eharkri
Follower
Follower
‎2021-12-21 10:50 AM

Can somebody advise please.
Bought ultra got it configured and registered while abroad.
Needless to say the IP address is registered so I have no access to any subscriptions as I’m a “user l” abroad.
I’ve tried to contact customer support via chat they are now saying I’m not a user for active chat…..
Please advice to speak with someone…
Any contact numbers ???

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StephenB
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Guru
‎2021-12-21 11:17 AM

I think that you need to 

  1. remove the camera and base from the account
  2. create a new account
  3. add back the camera and base to that new account.

 

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