I'm having trouble live streaming

[waynehughes2]

When I attempt to connect to the hub to view videos through my android phone there are always issues that block me from accessing and viewing...

1. Under Library, my Hub rarely shows up, normally the cloud is the only option, I dont trust Arlo, they are deceptive and I it appears this hampering is to persude people to use the Subscription Base! Which does by the way work pretty good.

2. When I do select my Hub, I usally get a Message stating Error in making a connection and the Arlo Team is working on this issue, what is the problem and when are you going to resoulve it, again lack of trust in the Arlo Team.

3. Live chat is a joke, I have gotten the run around every time I've contacted with them, If you want people to endorse your prodcut and praise your service team then you'll need to improve the product line by addressing issues, communicating the resolve with the customers  and work on your customer service program, "Customer Service" being key, after all we bought your wares, with the expectation of receiving a solid product with service support.....you are falling way short of meeting my expectations.

4. Other issues with loss of signal, weak signal, and connection with the hub seem to be systemic on the board. What is the issue, the last firm ware update didnt fix it as promised. My cameras are all located near the hub @ 15', 15' and 50' and they are experiencing connection issues with the hub at random. I'm not buying another hub, Arlo needs to address this issue, your specifications state 300'...I'm not pushing any boundries...Jesus...please address this issue and provide a real solution to the package that I purchased....

4. I wont be a returning customer or recommend Arlo to my freinds unless I see an earnest attempt to resolve short comings

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.