Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Event logging - Ultra SmartHub VMB5000r6

Reply
Discussion stats
  • 1 Reply
  • ‎2025-07-16 10:09 AM
  • 70 Views
  • 0 Likes
  • 2 In Conversation
DSallee
Apprentice
Apprentice
‎2025-07-16 10:09 AM

Is there any device logging from either the cameras or the base hub?  I have cameras that go offline intermittently.

Thank you 

Labels:
0 Likes
Message 1 of 2
70
Best answers
  • jguerdat
    Guru
    Guru

    Official support has access to logs but those may or may not show a cause for the offline issues. Use the app to go to Settings, Support to talk to those folks.

Show More
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2025-07-17 06:11 AM

Official support has access to logs but those may or may not show a cause for the offline issues. Use the app to go to Settings, Support to talk to those folks.

0 Likes
Message 2 of 2
47
Discussion stats
  • 1 Reply
  • ‎2025-07-16 10:09 AM
  • 71 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.