Cannot connect VMB5000r5 to Apple Homekit - err. msg “accessory not found”

[weft]

I’m following Arlo instructions “How do I connect my Arlo camera to Apple HomeKit?”:

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-camera-to-Apple-HomeKit

1. When I try to connect VMB5000r5 (firmware: 1.16.3.4_744_c289687) from Homekit (after device code scanned) get the  err. msg “accessory not found”.

2. When I try to connect from the Arlo App (2.21) on  iOS 14.2  it hangs in an infinite loop in “Discovering your device. Please wait.”

Using the same Arlo App (2.21) on  iOS 14.2 on the same wifi/LAN I can access multiple Arlo Ultra 2 cameras and can view clips stored in the VMB5000r5 (mircoSDXC)

If the Arlo App/ iOS can find VMB5000r5 over my wifi/LAN why cannot Homekit/ OS (same wifi/LAN)?

[JamesC]

weft,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[weft]

Thank you JamesC. Per your request I power-cycled my base station (VMB5000r5), but the outcome is the same as before (I’m following Arlo instructions “How do I connect my Arlo camera to Apple HomeKit?”:

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-camera-to-Apple-HomeKit😞

1. When I try to connect VMB5000r5 from Homekit (after device code scanned) I get the  err. msg “accessory not found”. Make sure your accessory is powered on (it is) and connected t your router with an ethernet cable (it is).

2. When I try to connect from the Arlo App / iOS 14.2  it hangs in an infinite loop in “Discovering your device. Please wait.”. I waited 8 min.

If the Arlo App/ iOS can find VMB5000r5 over my wifi/LAN why cannot Homekit/ iOS see my VMB5000r5 over the same wifi/LAN)?

[JamesC]

weft,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[weft]

Better yet, would Arlo support team be interested to read through this thread and respond with an expert advise?