Cancelled Prepaid 1yr Arlo Annual Subscription

[TUKhS5Ays4Ez]

I prepaid for a 1yr Arlo subscription in Sept.  Why was it cancelled before my expiration date without consent?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

I have reached out to support to contact you regarding the subscription, they will reach out as soon as possible.