Cameras log in it just says oops error occurred

[JohnJ77]

Has anyone been having problems logging into there cameras since this new iOS update..   I’ve done everything possible even deleted my account and reinstalled it and every time I try to log in it just says oops error occurred..

Do they even have an actual number to call and speak to an actual person instead of the robot?

[StephenB]

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@JohnJ77 wrote:

Has anyone been having problems logging into their cameras since this new iOS update.

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FWIW, it is working on my iPhone 12 mini (iOS 16.1.1; app is 3.8).

Did you uninstall/reinstall the app?  Or did you really delete the entire account???

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@JohnJ77 wrote:

Do they even have an actual number to call and speak to an actual person instead of the robot?

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Normally you need to use the app to reach support (and phone support requires a subscription).

Mods can assist when this is not possible, so I am tagging them ( @JamesC and @ShayneS )

[JamesC]

JohnJ77,

Are you able to provide a screenshot of the error?

JamesC

[JohnJ77]

 this is all that it’ll tell me when I’m not logged in on WiFI

[JamesC]

Johnj77,

Are you seeing something different if you are on WIFi? Does it let you log in? Are you able to log in using a PC?

JamesC