Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Badge notification does not reset
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
-
- 1
- 2
- Next »
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
I’m using the Arlo Ultra 2 and the Arlo wired doorbell camera.
To summarize, the iphone Arlo app icon badge count never gets reset. Here are the steps to reproduce.
1. I trigger an alert on my camera
2. I get a notification on my iphone (as expected)
3. I see the badge count on the app icon increment to 1 (as expected)
4. I open the Arlo app to view the activity, and the badge count on the app icon disappears immediately.
5. Inside the app, the camera’s individual activity count is also 0. (not expected)
6. I click on the camera count and it takes me to the recording history, and it shows the latest activity (as expected)
7. I leave the app and the app icon badge count is still not visible.
8. I trigger motion on the camera again.
9. The app icon badge count reappears, but now shows a count of 2 (not expected)
Sometimes, if I leave the app and then open the app again, the camera activity count appears, but this is not consistent.
However, if I manually restart the app, and then open it, the camera notification count now shows the expected count, and if I click on this count, it gets reset and the app icon badge count also gets reset. This is consistent behavior.
I am using the latest iphone app 3.6.8, but this problem has been happening for over 3 months.
I’m using the Arlo Ultra 2 and the Arlo wired doorbell camera.
To summarize, the iphone Arlo app icon badge count never gets reset. Here are the steps to reproduce.
1. I trigger an alert on my camera
2. I get a notification on my iphone (as expected)
3. I see the badge count on the app icon increment to 1 (as expected)
4. I open the Arlo app to view the activity, and the badge count on the app icon disappears immediately.
5. Inside the app, the camera’s individual activity count is also 0. (not expected)
6. I click on the camera count and it takes me to the recording history, and it shows the latest activity (as expected)
7. I leave the app and the app icon badge count is still not visible.
8. I trigger motion on the camera again.
9. The app icon badge count reappears, but now shows a count of 2 (not expected)
Sometimes, if I leave the app and then open the app again, the camera activity count appears, but this is not consistent.
However, if I manually restart the app, and then open it, the camera notification count now shows the expected count, and if I click on this count, it gets reset and the app icon badge count also gets reset. This is consistent behavior.
I am using the latest iphone app 3.6.8, but this problem has been happening for over 3 months.
Labels:
- Related Labels:
-
Arlo Mobile App
-
Troubleshooting
25 REPLIES 25
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The issue with the badge counter not resetting should now be resolved. Please let me know if you are still experiencing this issue.
- « Previous
-
- 1
- 2
- Next »
Related Labels
-
Arlo Mobile App
198 -
Arlo Smart
139 -
Arlo Ultra 2
1 -
Before You Buy
247 -
Features
298 -
Installation
266 -
Prima di acquistare
1 -
Troubleshooting
891