Arlo Ultra2 with VMB4000 base station

[PhilMan]

Have recently added a Ultra 2 camera to my older style VMB4000 - worked perfectly until my subscription ran out. I can still view live feed, still see it on my network, but none of the recordings are saved to my base station.

Arlo website said this issue has been resolved - it hasn't fixed my issue yet.

[Dannybear]

Are you aware that when using the VMB4000 Base you need to eject the USB device to view the recordings on a pc?

Just checking.

[PhilMan]

Yes, Arlo provide 7 days storage for clips captured, which is what I use. All other cameras are fine, display, and i can download content. The Ultra 2 worked fine until the subscription ran out, have tried removing and reattaching, and still nothing - found the note from Arlo on their website, and crossed my fingered that it had been resolved.... alas - no. Unfortunately there is no way of contacting anyone at Arlo to find out what steps I should take next - hoped someone else had figured it out......or that Arlo might be monitoring this feed and reach out.

[Dannybear]

It has been mentioned here that arlo customer support does not monitor the forum.

This is a user forum where exchange of ideas etc are encouraged. Anyway that said mostly problem issues get posted.

The forum is managed by arlo moderators @JamesC or @ShayneS who you can private message for assistance.

FWIW, the most economical approach is to purchase a single camera subscription for the ultra to restore your cloud library recordings.

If subscription is not your cup of tea you could consider adding a VMB4540 or VMB5000 Base station to give you direct access to the backup recordings from the mobile app only. Read carefully the restrictions detailed.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor... 

[StephenB]

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@PhilMan wrote:

Arlo provide 7 days storage for clips captured,

Arlo provides that for older cameras, but stopped offering that with the Ultra (and all cameras launched after the Ultra) back in 2018.

[PhilMan]

That's the bit I was missing........ I assumed that new cameras would work with the base station in the same way as the older cameras - i.e. without a subscription. The answer is that they do work with the older base stations, but require a subscription to work...... not what I thought I was signing up for unfortunately. Thanks for the info - will now reluctantly pay for 2 x subscriptions until I replace both VMB4000 systems I have.

[Dannybear]

Poor strategy approach by arlo, would be nice to get something at least after forking out initially. Maybe three days cloud would be a good compromise.

[StephenB]

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@Dannybear wrote:

Poor strategy approach by arlo, would be nice to get something at least after forking out initially. Maybe three days cloud would be a good compromise.

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FWIW, I agree that providing some cloud storage would have been a better choice.  Even one day of storage is enough to see what triggered the motion detection.