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Mywardfamily · ‎2022-12-18

I have owned the Arlo ultra (4 cameras and base)

for several years now. My batteries were dead and I was slow to get them all up and running again. We are about to go on vacation, so I got everything up and running only to find that there is no seven day cloud storage. Where I normally view my recent recordings I am now being prompted to subscribe to a plan.?? What happened and how does this get fixed. I chose this particular product because a monthly subscription was not required. I was promised seven day cloud storage without a subscription. Please help. We leave town soon!

DannyBearAgain · ‎2022-12-18

Can you confirm what the camera model numbers are, the pro2 cameras were the last model with the free cloud storage feature. Ultra cameras require a subscription to record to the cloud.

The Base station should be the 5000 hub with the SD card slot. The earlier base station should be a 4xxx model with a USB slot.

StephenB · ‎2022-12-19

@Mywardfamily wrote:

I have owned the Arlo ultra (4 cameras and base) for several years now. My batteries were dead and I was slow to get them all up and running again. We are about to go on vacation, so I got everything up and running only to find that there is no seven day cloud storage.

There never was 7-day free cloud storage for the Ultra. Are you certain you have the right model? If you open the housing and remove the battery, you will find a label inside.

The Ultra and VMB5000 base does support direct access to local storage - is it possible you were using that feature? There was an issue with it recently - Arlo pushed out firmware over the weekend to resolve it. Try restarting your base, and see if that helps.

Mywardfamily · ‎2022-12-19

The cameras are Arlo Ultra model vmc5040 (one of the camera sn A0L29A7TA3E16)

The base is a VMB5000 B (sn A2a 19 a7x a1174)

I have never used the local storage feature in all the years of owning this system. I have only needed and used the 7 day cloud storage, I purchased this system several years ago now and haven't changed the way I originally configured it.

StephenB · ‎2022-12-19

@Mywardfamily wrote:
I have never used the local storage feature in all the years of owning this system. I have only needed and used the 7 day cloud storage, I purchased this system several years ago now and haven't changed the way I originally configured it.

The challenge here is that the Ultra never had 7-day cloud storage. Originally it shipped with a 1-year subscription included. There was a huge customer backlash, and Arlo responded by rolling out the direct access to local storage feature shortly before the 1-year subs ran out.

See

So the puzzle here is how you actually got the cloud storage for the Ultra.

DannyBearAgain · ‎2022-12-19

@Mywardfamily ,

Have you checked your credit card transactions?

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