Apple Watch rich notifications / image preview

[thisguy]

In the past several days, rich notifications including image preview on my Apple Watch stopped working. I now just get text notifications. Since I’m a subscriber and I also like seeing what’s on my cameras on my wrist I need to figure out how to fix this. Is anyone aware of this matter?

Thank you for any help

[pjama]

Recently I've noticed two new issues with smart notifications:

1) Animated preview won't turn off. It used to particularly when I complained when it was first introduced because it broke preview display on my watch. Well animated preview is back, so I can no longer see the preview on my watch and I can't turn it off.

2) Animal detection is another one that used to work but now I get a notification saying motion detected but the library says "animal". I have Animals turned off and People, Vehicles and "All Other Motion" turned on. I think this might have been broken for quite a while. So it IS detecting an animal but sending through a notification anyway.

I've currently got Android 3.6.8_28460 installed.

[ShayneS]

Which version of the Arlo app are you using? 

[thisguy]

Version 3.6.8

[ShayneS]

Are you experiencing this on your iPhone as well?

Which version of watchOS are you using?

Which version of iOS is installed on your phone? 

Thanks 

[thisguy]

Yes. iPhone too

[ShayneS]

Thanks, I'm looking in to this. I was able to replicate as well. I'll provide more updates as soon as I hear more. 

Do you happen to know this info? 

"Which version of watchOS are you using? Which version of iOS is installed on your phone?"

Thanks 

[Bobbydigital80]

Rich notifications aren’t working on my Apple Watch either. iPhone 13, Apple Watch 5 gps version. All latest OS are installed

[thisguy]

I'm running a series 5 Apple Watch running watchOS 8.6. I'm running an iPhone 13 Pro Max running iOS 15.5.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[secaz]

Another issue with smart notifications is when all other motion is enabled - I used to get an image with this type of notification, but not any more.

This problem was a "thing" in the past... and it's again resurfaced... as do so many Arlo quirks.  Arlo has a difficult time as it is discerning people or vehicles from cacti or bushes or trees or boulders.  Also a lot of my notifications seem to inexplicably fall into the all other motion category... and now I don't have an image in the push notification for this category so have no idea what the trigger was...

I also have animated previews disabled, but randomly will receive animated previews anyway... regardless... and there's a delay again between the trigger and the notification, can be a couple of minutes or more... and yes, my internet connection is just fine... no problems with push notifications for other apps on my Samsung S21 Ultra 5g...