All events are logged correctly with a time stamp and most recordings I can play back, but not all:
In ~30% of cases there is an event in local storage library and “download” offered, but after download only an empty rectangular presented instead of a thumbnail with an image. There is no error message.
In ~70% of cases after download there is a thumbnail with an image and playback possible.
VMB5000 r5; firmware: 126.96.36.199_744_c289687; + Samsung 256GB microSDXC card;
cameras: "Arlo Ultra 2" hardware: H10; firmware: 1.070.50.6_231_6e7e184
iOS 14.2; Arlo App v2.21;
Solved! Go to Solution.
>Have you tried the free VLC viewer to see if they will play?
Yes. Both files play on mac book pro/quicktime. Both files do not play (empty container) on Arlo App/iPhone
> What is the size/length?
file1: 2MB (Arlo 1st gen); file2: 8.5MB (Arlo Ultra2)
Please note that many other clips play on both: Arlo App/iPhone and mac book pro/quicktime.
I reformatted the microSDXC in Arlo App/iPhone and same issue continues with new clips.