Android phones (Samsung/Pixel) get drained by Arlo within hours since yesterday

[arcticchiller]

Hi everyone

I post here in this forum, because Arlo has no support e-mail address.

Since yesterday, my wife's Samsung Galaxy S22 and my Google Pixel 8a get drained by the Arlo app within hours. The phones showed up to 75% battery use by Arlo yesterday and got hot, even when we didn't use the phones much during the day. Arlo just completely drains the batteries. We never had this issue before since getting the cameras in December 2024.

We have four Ultra 2 cameras and a chime connected to the Ultra Smarthub VMB-5000.

Are other people having this issue as well? Is Arlo working on a bug fix?

Thanks!

[jguerdat]

@BrookeN shouldn't the app be set to NOT be optimized so it doesn't sleep?

[BrookeN]

@jguerdat the team asked for it to be set to optimized. 

[Scout152]

Any update? 

[BrookeN]

I apologize. there is no update as of today. The team is still actively investigating this behavior. 

[arlo_ca_user]

I am experiencing the same issue on my Pixel 9. Battery drains very quickly. This started happening after I enabled schedule + Geo-fencing in my app. I tried putting the app on pause and that helped with the drain issue.

Is there any update on this issue from the Arlo team?

[BrookeN]

Thank you for letting us know. I passed tis information onto our development team.