Ai is inaccurate, poor battery life, intermittent motion detection, etc.

[DDDD23]

Wanted to share that Arlo systems really suck in general. The AI REALLY REALLY REALLY sucks and is wrong 80% of the time. If you are considering getting ARLO - RUN AWAY AS FAST AS YOU CAN. The battery life SUCKS. The base stations broadcast ARLO so your neighbors know how crappy your system is and that is doesn't detect motion half of the time. The base stations go offline frequently. The cameras lose connection constantly. Images are crappy to pur garbage. The system SUCKS and is unsafe. It can't detect people unless they are three feet from a camera IF you're camera battery isn't low AGAIN. It detects vehicles about 50% of the time. It take so long to connect remotely that we can't catch any before they have come and gone. If you want this system to feel safe and secure SHOP ELSEWHERE. It is extremely unreliable garbage.

[Edinburgh_lad1]

The system does have its shortcomings (very frustrating ones), but my experience is different from yours. In fact, one of the things it does is it identifies people, cars and animals from 20 yards away, so clearly there's something wrong with your setup. If you elaborate, the regulars on here will try to help.

[Station-36]

The issues raised in the original customer issue sound far too common and too consistent among a great many Arlo customers to be down to an individuals personal setup. I too have had the same issues consistently with 6x Arlo Ultra 2 cameras and 2x base stations. All devices suffer the same issues. However I recently purchased 2x Eufy S340’s and a HomeBase 3 and I was blown away by how well they perform. Clear signal. Great battery. Fast connection, Great AI. Just a whole other level. Arlo is clearly a sub-standard system (while also being very pricy).

[ak1977]

I 100% agree with you this system sucks.  And we can't get any support back from Arlo I wanted My money back but not possible.

I have the exact same issue as you the camera does not detect motion in the areas we select it detects as it pleases.  I've all different camera positions center, too high, too low, and always the same issue, it starts a detection but it stops after few seconds as if nothing was there but I tries jumping, moving around etc nothing happens.

It detects motion at the very top and very bottom of the camera the middle sucks so it is pointless.

Not to mention. That one of the cameras on My 3 camera pack stopped working just a couple of weeks after I bought it, it does not charge anymore it is a paper weight now.

[Nick12345678]

Yes I agree, Arlo cameras are crap!! Terrible battery life, very very hard to connect to wifi and generally crap instructions. Don't buy them

[MGaytan]

I totally agree! What a waste of money!! Been trying to figure out the double notifications and the only threads I see are from 2021 and 3 years later they can’t get that fixed. It’s so freaking frustrating. 

[JCTN]

i hope I can save someone money by leaving this input. I wish I had read in depth reviews before I purchased. First, the batteries are bad. You spend so much time charging batteries. I finally bought the hard wire power cables, which helped. The main problem is these cameras just do not work well at all with the app. The app is complete junk. It doesn't work most of the time. When you are trying to look at something real time, either it won't connect at all or the time delay is so bad an even is long gone before you can even look at it. Delays, pixel blocks, green streaks, complete white outs, etc. On top of that, you have to pay for a service just to video capture the doorbell, which is the MOST IMPORTANT CAMERA!

Motion detection only works maybe 5% of the time at best. 

Either go with another brand or get hard wired cameras and NVR. Stay clear away from ARLO!

[ddahl35]

I agree. I have had mine for 3 years and gave up on them for a while. The door bell one only connected for about a week and would never connect again. Phone calls and trouble shooting… nothing worked. Now I try and hook some back up and they will not pair. I paid a lot of money for this. What are you going to do to fix this Arlo!?!? 

[alex_loo]

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@Station-36 wrote:

However I recently purchased 2x Eufy S340’s and a HomeBase 3 and I was blown away by how well they perform. Clear signal. Great battery. Fast connection, Great AI. Just a whole other level. Arlo is clearly a sub-standard system (while also being very pricy).

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agree ARLO is ridiculously buggy and messy.

But a single fact that EUFY is a Chinese brand is a show stopper to me.  Despite the fact that many Chinese brand security systems are functionally very appealing.

But for a SECURITY system?  Nah.

Alex