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New Arlo Support Experience Is Here

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  • ‎2018-06-02 10:49 PM
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mdgm-ntgr
Arlo Employee Retired
‎2018-06-02 10:49 PM

Arlo strives to provide a first-class customer experience to our customers around the world. To enhance your Arlo support experience, we are updating our customer support tools. Our new support tools will enable us to serve you better.

 

What should you expect:

  • Some changes to the look and feel of login and support pages.
  • A short service downtime for our support phone system
  • A short service downtime for our login pages

 

The downtime is scheduled to start at 12 am Pacific time on Sunday, June 3. We expect that the downtime will last two hours, but it is possible that the downtime will last longer.

 

UPDATE: Services back online. Thankyou for your patience during the downtime.

Useful links: Sending Logs|My ReadyNAS Gear|FAQ|Hardware Compatibility List|Docs: Setup Guide, Manual|Downloads|Unofficial Tips|GPL|MDGM on Twitter|MDGM's Unofficial Guides
NB: A ReadyNas is not an excuse not to have a backup. Fire, theft, multiple disk failures, other hardware failure, floods, user negligence etc. can all result in loss of data.
How to contact NETGEAR Technical Support | Australia: 1300 361 254 / Other Numbers|Online Submission
Unofficial Guide for Moving from Sparc ReadyNAS to x86 ReadyNAS|Using Gmail with the ReadyNAS|XRAID Volume Size Calculator
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