Arlo App Login issue

[DawnM]

Update: 5/28/18 @ 8:52PM Pacific

We have identified a DNS issue with certain Internet Service Providers that is causing connection to the Arlo app to fail. We are continuing to monitor the situation, and in the meantime we have identified a temporary workaround.

• Use a mobile device to connect to the Arlo app with Wi-Fi turned off (use cellular data/LTE). Please note that this option will use data from your cellular plan.

Some users have reported success logging into their Arlo app by updating their DNS settings to a public DNS server. For assistance with changing your DNS settings, it is recommended to contact your ISP.

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Update: 5/28/18 @ 12:50PM Pacific

As part of our ongoing investigation and with the help of our Community and Social users, we’ve uncovered that the Arlo app login issue is only affecting some customers on some service providers.

If you are seeing the message “We're sorry, Arlo is currently unavailable. Please try again later” and are willing to help us troubleshoot by providing us with your service provider (wifi or cellular carrier) and device type (iOS, android, web app). Please reply to this thread.

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Update: 5/28/18 2:07AM Pacific 

We are looking into reports that some users are still seeing the error "We're sorry, Arlo is currently unavailable.  Please try again later" or "cannot log in due to internet connectivity issues". This does not affect library recordings or any previously set modes and rules. We are continuing to investigate this issue, and will keep you updated here on this thread. 

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 Important Update 5/27/18 @ 11:00PM Pacific:

Some users had trouble logging into their Arlo apps earlier today, however, this did not affect library recordings or any previously set modes and rules. All systems are now up and running as expected. We sincerely apologize for any inconvenience this has caused."

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Update: 5/27/18 @ 10:19 Pacific

We wanted to provide you with an update on the current login issue some users are experiencing where you may be unable to login to your Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are still actively investigating this issue and are working towards a resolution. Thank you for your continued patience. We will continue to update this thread as we have more information.

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Original Post 5/27/18 @ 7:55PM Pacific

Hello Valued Arlo Customers,

We are aware of an issue where some users are unable to login to their Arlo apps, or are seeing the message “We're sorry, Arlo is currently unavailable.  Please try again later". We are actively investigating this issue and are working to resolve it. We'll update this thread when we have further information/updates.

-The Arlo Team

[Mre1203]

My app just disappears when I click on it?? I cannot do anything when log in to website.

[Tech_no_work]

Same "Unavailable " message here. Does work, but slowly if you turn off wifi and use mobile data $$. Here's a novel idea Arlo, restore everything as it was prior to the 15th when all the issues started so this is functional. Then, work on and QA your changes before releasing again.

[Srfrguy]

Hi, still having log in issues. Any eta?

[milly54]

This morning i logged back onto my wifi on my phone and the Arlo app seems to be working. Hope it stays that way.

[TinaA]

Arlo works only if you set a device to data only or turn off your WiFi.  If you are in WiFi, the device it unable to connect and gives your a message they the app that you have connectivity issues.  Is this going to be resolved soon?

[DKRinFla]

Still getting error message. Been out for 10 hours now. When will this be fixed?

[drailswife]

Please keep me up to date on this as I would also be interested in the class action suit. I paid a lot of money for this system plus the solar chargers and I expect them to work! Half the time they don't charge and the cameras go down or I can't seem to get logged in. It's getting ridiculous!

[AndreWu]

I am in Sydney, Australia.

I can't log into my account about 3:00 pm local time.

I am still not able to log into.

[oOJudahOo]

I didn’t have this issue yesterday but I am now having this issue today. What’s the deal? What’s going on with the service? I also can’t login online. I get the same message.

[tedspuhler]

This login issue is extremly inconveniant. It is destroying all of the reasons that I bought these cameras for my home and work. I pay an ongoing fee for a service and when there is a malfunction, Its like you guys are hiding behind an excuss. Fix the problem, I'm over hearing that you are working on it. It is impossible for me to easily access and turn my system on and off with my Iphone. stop appologizing and fix it. please! 

[scottkellman]

I can no longer connect to my base station from my PC, iPhone, or tablet.  What are you guys doing over there?  Ever hear of testing before an update?

[FCUG]

Continue to have issue logging in to my Arlo App. I’m in Texas so I am assuming this is nationwide problem?

[AndreWu]

How long it will take to fix it?

[TLR71]

iPhone X, latest SW version. Case 30189625. Please contact me. Deleted app, Closed out all apps, Rebooted phone, Reloaded app - worked one time - I was able to open the app and view cameras. However, when I tried again 10 minutes later, I had the same problem - cannot open app. Worked through the entire process again - same result. - worked one time.

Receive his error when I try to view cameras through web: Safari cannot open the page because the address is invalid. Am not able to view them in Chrome either.

[RichardT]

Not only is this issue not OK, it is dangerous for those who use Arlo for baby monitors and veiwing remote buildings on their property.  If you have been hacked....let us know.  If you have found the issue and are repairing it...let us know.  Basically let us know what is going on.

[TLR71]

Exactly same issue here. They told me to delete the app, clear all apps, reboot phone, reinstall app. Worked fine ONCE. Then same problem occured again.

[TinaA]

Turn off your WiFi on your phone and you will be able to use Arlo as normal.  Hopefully the WiFi access when a device is on WiFi will be corrected soon. Update please?

[drailswife]

So by the time we get logged in we will have a million recordings in our library? How can the still be recording if we can't get logged in? Who's seeing these recordings? Maybe the FCC should be notified about this!

[dougandersontx]

How are we going to use this system if you don't resolve the problem. I am starting to think you have an inferior product

[TLR71]

Someone suggested turning off WiFi - that didn’t help my situation. Still same problem - app fails to load.

[Rpope]

Temporarily unavailable message when trying to log in

[RichardT]

Thanks for the info.  As soon as I disabled WiFi on my iPhone I was able to use the Arlo app again.  Hopefully I will be able to view on my computer again soon.

[daviscp]

I’m still getting the “ cannot log in due to no internet connection” my WiFi is up and running.

[TLR71]

Tech support asked earlier - I use Charter for internet. ATT for cell. Cannot access app on either cell or WiFi. Also cannot access cameras on either Safari or Chrome.

[csj78748]

I've been unable to access my system since last night. Can only get the orange "Arlo currently unavailable" message. I just got my system 2 days ago. Is this what I can expect from Arlo going forward?